Refund & Return Policy

Thank you for shopping with DayDreamers.
We want you to love your purchase. If you are not satisfied, please read the policy below for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms in this Refund & Return Policy.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is unused, in original condition, and with all tags/packaging intact.
  
  

• A return request is submitted within 5 days of delivery (usually 3–7 days).
  
  

• Proof of purchase or order number is provided.
  
  

Items NOT eligible for return

For hygiene and safety reasons, we do not accept returns on:

• Damaged items caused by customer handling
  
  

• Items without original packaging
  
  

• Sale, discounted, or clearance items
  
  

• Customized or personalized items (if applicable)
  
  

• Free gifts or promotional items
  
  

2. Return Process

To request a return:

1. Email us at Sajjad@Daydreamers.co.in.
   
   

2. Include your order number, product photos, and the reason for return
   
   

3. Our support team will review your request and respond within 24–48 hours
   
   

If approved, we will provide instructions for return shipping.

3. Return Shipping Costs

Return shipping options:

A. If the product is defective or incorrect

• Return shipping is free
  
  

• We will arrange a pickup or reimburse your courier cost
  
  

B. If the customer changes their mind

• Customer pays the return shipping fee
  
  

• The item must be shipped to our return address(given on request).
  
  

4. Refund Policy

Refunds are issued only after we receive and inspect the returned item.

Refund method will depend on the original payment:

• Online payments: Credited back to the original payment method
  
  

• Cash on delivery (COD): Refunded to bank account/UPI
  
  

• Store credit: Offered as an alternative option (if applicable)
  
  

Refund time

• Inspection time: 2–3 business days
  
  

• Refund processing: 5–7 business days
  
  

Total time: Approximately 7–10 business days

5. Exchange Policy

We offer exchanges if:

• The product is defective or damaged
  
  

• You received the wrong item
  
  

To request an exchange:

1. Emailsajjad@daydreamers.co.in
   
   

2. Provide order number and photos
   
   

3. We will arrange a replacement if available
   
   

If the item is out of stock, you may choose:

• A different product
  
  

• Refund
  
  

• Store credit
  
  

6. Cancellations

Before shipping

Orders can be cancelled within a day of purchase by emailing us at sajjad@daydreamers.co.in..

After shipping

Once the order is shipped, it cannot be cancelled, but you may follow the return process after delivery.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

• Take clear photos/videos within 24–48 hours of delivery
  
  

• Email Sajjad@daydreamers.co.in with order number and the issue
  
  

• We will arrange replacement, refund, or resolution
  
  

8. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank/UPI account again
   
   

2. Contact your bank or payment provider (processing times vary)
   
   

3. If still unresolved, contact us at Sajjad@daydreamers.co.in
   
   

We will assist you immediately.

9. Abuse of Policy

DayDreamers reserves the right to refuse returns or refunds if:

• Customer repeatedly returns items
  
  

• Evidence of misuse or intentional damage
  
  

• Fraudulent or suspicious activity detected
  
  

This ensures fair use and prevents abuse of the return system.

10. Contact Us

For return or refund-related questions, contact us at:

DayDreamers
Email: Sajjad@daydreamers.co.in

We are always happy to assist!